From this page create links to notes about specific problems
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- See also SRE-FAST-tracking for tracking users hogging Fast machines.
- While investigating a trouble ticket, create a temporary page to write notes about it by putting the OTRS# in double square brackets followed by a description.
- For example:
[] unable to create account
- In the page, put a link to the OTRS ticket in single square brackets.
- in the trouble ticket put a link back to this page
[https://wiki.popdata.bc.ca/popdata/Trouble back to wiki]
- When the investigation is complete, copy the relevant notes to the ticket, then you can delete the temporary page and remove it from the list.
- For example:
- You can use this for other temporary notes too.
- 2020-01_delete_old_users test PDS to delete old users.
- 2020-01-14_CanadianDataPlatform Sarah complains of extremely slow reponse
- 2020-01-14_Network Trouble with VPN, possibly with UBCnet too.
- 2019-12-02_Hubbard_sre29_load kzhao-16-106 logged in doing nothing
- 2019-11-18_folder-missing-blocked fosullivan-18-139 missing "-blocked" suffix in saved folder name
- 2019111210000055_VPN input boxes disappear from A Lai's Anyconnect
- 20191001_mdc-course_bug mdc-course members see categories but no list of data sets
- 20190820_Windows-patches Windows vulnerabilities, patching scheme
- IDD-package-requests Requests for installing packages for R, Python.
- 2019-11-27_pds-vpn-error adding vpn to mwarren gets error message
- 2019.11.07_ltang_PW New user ltang unable to login [FIX: re-created account]
- 2019100210000085 solved:timing Ingrid Jarvis VPN login fails, prob yubikey (timing?)
- 2019-05-22_thompson2_mydev server error since 14:24
- 2019050810000021 [OK] bwarburton-18-g03 export-it failure
- 2019-04 NextCloud desktop timeout
- 2019042910000046 Spyder development environment for Hamid Tavakoli
- 2019-04_Gitta_VPN_failures Gitta gets multiple problems connecting (or getting disconnected) from VPN
- 2019-04-25_OTRS_wrong_append User reply to old ticket appended to old ticket though subject completely changed.
- 2019022510000011 "Uploaded files". rjames-18-g01 TRANSFER/IMPORT_TO_SRE invisible from SRE
- w10-remote-server-administration remotely manage Remote Desktop Sessions?
- remote-clipboard-policy confirming how policy works (not trouble though the way it was brought is troublesome.
- win10-rdc-ghost remote desktop Message "too many users"
- 2019021210000045 SRE VPN login outside Canada tbolatova 2019/02/12 19:01:59 126.96.36.199 United States
- 2019011510000032 unable to create account
- 2019012410000097 No response when clicking EXPORT-IT xhuang-18-015 (windows shortcuts in .scripts/ corrupted)